Reliance on digital customer support

 

COVID crisis and customer support- Live Assistance

Considering the changes which have taken place in 2020, due to travel restrictions and social distancing, we have increased our on-going digitalization programme on all operations and services.
Read more

FAT,SAT and Customer Care- Teleservice

As mentioned before, the basic FAT validation by the impossibility of normal circulation of people, brings to the fore the possibility of video surveillance, collection of quality data, as well as direct communication of technical staff of equipment manufacturers and end users.
Read more

Inspection and Monitoring

Inspection monitoring of the operation of equipment and complex lines, combines the installation of miniature high frame cameras (FPS), in order to record possible problems, which are not visible with the help of teleservices or were not solvable with "live assistance"!
Read more

Live Assistance

instant communication between engineer and technicians


Building loyalty through every interaction



In practice, it is possible and tried to reach your customers on the channels they use most often, including email, voice calls and social networks. Complement the user experience with live chat that is native to our platform.

Make your technicians more productive, by enabling automation rules on cell phones as well, all the way to the interior, where the necessary measurements can be made in real time.
Our partner have implemented an upgraded Live Assistance system to support our customers in the event of problems with our machines, ensuring more effective troubleshooting by way of a dedicated App - or optional smartglasses - which can be set up on any smartphone or tablet in just a few clicks.
To access the service, simply install the App on your device and complete the registration process to receive a Customer Code; the customer is then contacted directly via the App and is provided with the necessary assistance.

 

Teleservice

safe access to your machines

Teleservice

Analyse the machine's vital parameters remotely

If the Teleservice software is installed on a given machine, the customer can set up the HMI operator panel remotely via a secure internet connection.

Once the connection has been established, our technicians can analyse the machine's vital parameters remotely, carry out setup/reset operations and prevent potential errors that can affect machine operations.

This technology plays a vital role at times like these, allowing us to resolve incidental issues without visiting the customer. Furthermore, it also speeds up various processes and offers significant cost savings.


Inspection and Monitoring


Inspection monitoring of the operation of equipment and complex lines, combines the installation of  high frame cameras (FPS), in order to record possible problems, which are not visible with the help of teleservices or were not solvable with "live help"!

The combination of outdoor and indoor mini frames with a high frame (FPS), as well as access to protected communication channels, significantly improves the possibility of finding the problem, as well as its elimination.



 

ROTO_POLNILEC
DORA-PAK d.o.o.
    Company adress:
    Šćitarjevska 44; 10000 ZAGREB, CROATIA

    Production and logistic:
    Bani 69 A, 10010 ZAGREB, CROATIA

    Tel.: ++385-1-6623658
    Fax:++385-1-6623657
    Mobile Phone.: ++385-98-317846;
   (098) 267-806
    E-mail: mail@dora-pak.hr  ;
                info@dora- pak.hr

Website: www.dora-pak.hr

News and Updates

Subscribe to our newsletter and receive the latest news from DORA-PAK d.o.o.
Subscribe
USEFUL LINKS

Processing of personal data is any process or set of procedures performed on personal data, whether automated or non-automated, such as collecting, recording, organizing, structuring, storing, adapting or modifying, finding, inspecting, using, detecting, transmitting, disseminating or posting otherwise available, harmonizing or combining, restricting, deleting or destroying.


The policy applies to all services of DORA-PAK d.o.o. which include personal data processing activities in which DORA-PAK d.o.o. controller in the sense of the General Data Protection Regulation (Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data available at: http://data.europa.eu/eli / reg / 2016/679 / oj 

Made with
by the DORA-PAK d.o.o. Builder Team