Everything’s better when using modern packaging tehnology

In packaging machinery and tehnology we develop differentiated products, services and processes to protect your products and the people who rely on them. Our priority are Innovating new materials, formats and technologies.


Customer Care

Although technological requirements, as well as working conditions in an international pandemic, have put us in a situation where we need to change some approaches to Customer Support, some aspects of the “old” proven methods remain the same. So now we come across:

- Reliance on digital customer support

- Technical Assistance

- Instructed for use and maintenance

- Certifications & Validations

We are looking at the excellence of the problem solving by digital services

It is undeniable that our Principals and partners with whom we offer Packaging Equipment, follow the achievements of the so-called 4th Industrial Revolution. This type of customer care is implemented somewhere, where there are conditions for modular upgrades and of course related to the production of new machines, complex packaging lines for packaging.

The current practice, especially in the production of non-standard types of machines, and especially in the Primary Packaging Sector, foresaw two phases of FAT (Factory Acceptance Test). Basic testing and verification of the functionality of equipment in the manufacturer's plants, with test quantities of packaging and packaging materials.


Secondary validation of equipment and its functionality takes place in the customer's workspace, where the equipment is installed. Regardless of whether the manufacturer performed the direct assembly or it was done by a third party, the final adjustments, control and testing of the required and contracted capacities and quality of the packaging are performed by the technical staff of the manufacturer.

If some users have installed a "Fieldbus" system and use some of the selected protocols, testing is performed, both internally control systems and the possibility of Ethernet access, detection and recording of operating parameters of machines and related other equipment.

Some of our Principals already use the above mentioned technology, as well as the possibilities of hierarchically controlled processes by customers, through cameras and surveillance capabilities, as well as the implementation of requests for certain changes depending on changes in technological settings or packaging formats.


System Approach Training-we pass on our knowledge to you

All our specialists benefit from ongoing training which allows us to constantly update your machine operators and/or maintenance staff, tailoring training to their experience and the level of customisation required. This way, we help you to keep your production line running smoothly and to optimise performance


Testing of individual assemblies in the manufacturer's plant


Testing at the customer's facility and preparation for the Teleservice service


Installation of digital monitoring and control equipment


Training and education in the manufacturer's plant


Testing the multihead weighing system (Multihead) and setting the synchronization with the operation of the basic machine


Final tests for users of a coupled system of operation of two machines with one dosing system

Technical Assistance

Machine producers has always invested in research and development: the companys has at its disposal a staff of specialized technicians and engineers with long experience and in-depth, up-to-date knowledge in the field of packaging machines who are involved in the creation of highly advanced technological machines.


The entire teams can provide its clients with immediate, up-to-date solutions that are also the result of continuous collaboration with the engineers and management of leading multinational companies.


Both the electronic and the mechanical departments are involved in finding new solutions to ensure machines with the latest technologies. They constantly perform metrological tests to ensure that our equipment complies with international standards that govern the food and other industries, expecialy for farmacology, cosmetic industry..

Instructed for use and maintenance

The instruction manual provides all necessary information on:


  • Technical characteristics

  • Provisions for safe use of the product

  • Adjustments

  • Replacements

  • Problems, spare parts, maintenance

  • Declaration on incorporated materials that come into direct contact with food - study - (Regulation on materials / facilities that come into contact with food products EC no. 1935/2004)

  • Electrical and pneumatic diagrams and other necessary documentation

A unique, specific manual is created for each machine. It deals with its specific operation, and includes the serial number and customer identification. This makes it a custom-made document that is specific for each produced machine, and which makes its operation and maintenance easier.

The manual consists of a general part with information on use of the machine. It then goes into greater detail concerning technical features, the method for installing, starting and shutting down the machine, operating modes, the adjustment of various functions, replacements and adjustments, and cleaning and maintenance.

Certifications & Validations

Protocol Validation


Along with the documentation needed for use, operation and maintenance that comes with every machine, the client can request a Protocol Validation in accordance with the standards GMP and GAMP 4 or GAMP 5 Summary. This documentation provides the highest guarantee that a specific process generates a product with the pre-defined specifications and its quality attributes.


The IQ OQ validation documents and controls, by means of the Protocol of Validation, the functions, features, and operation of the specific machine.


The Protocol of Validation is prepared based on the provisions of the standards GMP (Good Manufacturing Practice) and GAMP 4 or GAMP 5 Summary(Good Automated Manufacturing Practice) created for and used by the pharmaceutical sector.


A team of skilled technicians deals with all the forms for the testing the system is to undergo and the preparation of documents such as FS, DS, IQ/OQ Test Protocol.

21 CFR PART 211 OF THE FDA (documentation security)


Principals, which also works in the pharmaceutical and food sectors, has always given the utmost attention to issues such as quality, tracking of data and care for instrumentation that is used. This commitment is driven by the innate skill and professionalism that characterize the company, and recently by the need to meet the validation requirements of the FOOD AND DRUG ADMINISTRATION (FDA).


The FDA validates each production process and required documentation evidence that any food or drug product has followed a proper production process, in accordance with the various phases established by international standards and established norms.


The document 21 CFR part 211 specifically analyzes documentation security and requires companies that produce drugs for human use to follow certain guidelines concerning identification, tracking and authentication of documents concerning the development and production of those drugs.


The FDA requires constant filing of documents during the production phase. These documents may be inspected at any time.


The document 21 CFR part 211 therefore establishes the guidelines to be followed so that any system is able to provide the documentation and electronic signatures to ensure the possibility to verify and validate those documents, for the recognition of the operator and the printing of production documents.

Srečko Čorba

General manager

Željko Čorba

Advisor - Program packaging machines

Get In Touch

DORA-PAK d.o.o.
    Company adress:
    Šćitarjevska 44; 10000 ZAGREB, CROATIA

    Production and logistic:
    Bani 69 A, 10010 ZAGREB, CROATIA

    Tel.: ++385-1-6623658
    Mobile Phone.: ++385-98-317846;
   (098) 267-806
mail@dora-pak.hr  ;
                info@dora- pak.hr

Website: www.dora-pak.hr

Any questions? Feel free to contact us!


Mail Us

Send it

Personal data processing is any process or set of operations performed on personal data by automated or non-automated means such as collecting, recording, organizing, structuring, storing, adjusting or modifying, finding, accessing, using, detecting by transferring, disseminating or placing otherwise available, synchronizing or combining, limiting, deleting or destroying them.


The policy applies to all services of DORA-PAK d.o.o. which include the processing of personal data in which DORA-PAK d.o.o. processing manager within the meaning of the General Data Protection Regulation (Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data available at: http://data.europa.eu/eli/reg/2016/679/oj



Packaging bags, vacuum, industrial bags, foils, containers, injection molded plastic

Vacuum packaging machines and gastronomic equipment

Packaging technology, packaging machines, elements of final logistics


Copyright © 2020 by , "DORA-PAK d.o.o." All Rights reserved mail@dora-pak.hr